Refund Policy

At CertifyStar, we are committed to providing high-quality professional certification courses that meet the needs of our learners. We understand that sometimes circumstances change, and you may need to request a refund. Below is our refund policy:

Eligibility for Refunds

You may be eligible for a refund if:

  • Your request is submitted within 30 days of your purchase.
  • You have not accessed more than 20% of the course content.
  • You have not received any certification or credential as part of the course.

How to Request a Refund

If you meet the eligibility criteria stated above, please follow these steps to request a refund:

  • Email us at [email protected] with your order number and a brief explanation of your request.
  • Our team will review your request and respond within 5-7 business days.

Processing Time

Once your refund request has been approved, please allow 7-10 business days for the funds to be credited back to your original payment method.

Non-Refundable Items

Please note that the following items are non-refundable:

  • Any courses that have been accessed beyond 20% of the content.
  • Certification exams or materials once they have been downloaded or accessed.

Contact Us

If you have any questions or need further assistance regarding our refund policy, feel free to reach out to us: